CGT Cost Base (ABN 65 397 914 685) operates this website and is responsible for the personal information collected through it.
This website provides property-valuation services. This policy explains how we handle personal information in line with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What we collect#
When you submit an enquiry, we collect the details you provide — typically your name, email, phone number, the property address, and how the property is held. We may also collect basic usage data (such as analytics) when you browse the site.
Why we collect it#
To respond to your valuation enquiry, provide the service you request, and contact you about it. We rely on the consent you give when you submit the form.
If you engage us, we also collect and keep information for these additional purposes:
- To create and keep a property evidence record. Australia’s capital gains tax rules make 30 June 2027 a reference date for property held across it. Where you engage us for this service, we create a record of the documents and photographs you or your valuer supply about the property, as at that date — which may include leases, rental statements, property manager inspection reports, renovation invoices and contracts, council and development approvals, floor plans, and the contract of purchase.
- To keep that record available long-term, so that you, your accountant, or a valuer you appoint can rely on it when the property is eventually sold. That may be many years after the valuation itself.
- To disclose the record to the valuer. When you engage us for a valuation, we provide the record directly to the valuer carrying it out — that is how the valuation is produced. We also disclose it later, at your request or your accountant’s, to a valuer you appoint.
- To improve our valuation reference data. After your personal details are removed, we keep information about the property itself (such as the normalised address, its attributes and its recorded condition) to improve the quality of our valuation work.
- To transfer records to a successor if our business or the relevant part of it is sold, so that the record remains available to you.
We do not sell your personal information.
Where we rely on consent, you can withdraw it — see Your rights. Withdrawing consent does not require us to destroy a record we are keeping for a purpose you engaged us for, but you may ask us to delete it and we will tell you what we can and cannot do.
Information about other people#
The documents you give us for an evidence record may contain other people’s personal information — most commonly a tenant’s, in a lease, a rental ledger, or a property manager’s inspection report.
Please give us only what is needed for the valuation, and remove or redact a tenant’s personal details where you reasonably can. Where you cannot, we handle that information under this policy and use it only for the valuation and evidence purposes described above. If a tenant asks us what we hold about them, we will tell them.
We do not publish photographs showing a tenant’s possessions without the tenant’s written consent.
Disclosure#
We disclose your information to service providers who help us deliver the service (for example hosting, email, and CRM providers). We do not sell your personal information.
Overseas disclosure#
Some of our service providers store or process data outside Australia. Our current form and email provider (Brevo) stores contact data on servers in the European Union, and analytics providers may process data overseas. Email you send to our published addresses is routed through a third-party mail forwarding service (ImprovMX) before it reaches our mailbox, and our mailbox provider may also store or process it outside Australia. That applies to anything you send us by email, including documents and photographs attached to it. We take reasonable steps to ensure overseas recipients handle your information consistently with the APPs (APP 8). Our enquiry form suggests Australian addresses using Google Places. On a page carrying that form, nothing is sent to Google until the first time you click into the address field – if you never use the form, Google is never contacted. From that moment Google receives your network (IP) address, which page you are on, and your browser details; and as you type, the text is sent so it can offer matches. Google may process all of this outside Australia. Declining analytics cookies does not affect this: the cookie banner controls Google Analytics and Microsoft Clarity, not this address feature.
Storage and security#
We take reasonable steps to protect your information from misuse, loss, and unauthorised access.
How long we keep it#
Different records are kept for different periods, because they serve different purposes.
| Record | How long |
|---|---|
| Enquiries that do not become a job | Up to 24 months from your last contact with us, then deleted |
| Valuation reports and the file supporting them | 7 years, consistent with professional and tax record-keeping expectations |
| A property evidence record | Until 5 years after you tell us the property has been sold, or 31 December 2050, whichever comes first |
| De-identified property information | Indefinitely, once your personal details have been removed |
| Billing and tax records | 5 years, as required by tax law |
Your rights#
You may request access to or correction of your personal information, withdraw your consent, or make a privacy complaint. Contact us at privacy@cgtcostbase.com.au. You may also complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Cookies and analytics#
We may use cookies and analytics to understand how the site is used. You can control cookies through your browser settings.
Contact#
Privacy enquiries: privacy@cgtcostbase.com.au.